||Purchase Orders must be received before commencement of work.
||The Initial Enquiry Form is provisional [a booking form, quotation and format requirements, will be sent by email upon receipt of the Enquiry Form].
||Work will commence upon receipt of all relevant documents [the booking form and format details must be completed].
||For digital uploads: Your login ID and password will be emailed to you after documentation has been received.
||Digital recordings, charged per audio minute.
Analogue recordings, manuscripts, etc., charged on a word basis.
||All invoices must be paid within 30 days of the invoice date.
A 5% surcharge will be added after this date.
||Customer will be responsible for any bank charges due to a cheque being refused.
||All tapes/CDs/pen drives will be returned to the customer using ‘Special Delivery’ postal service. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.]
||All postage/delivery will be charged to the customer.
||Personal delivery of tapes/CDs/pen drives can be arranged if customer lives within the Cambridge area. [Please contact Sue Barnard or Sue Conrad to arrange a suitable date/time.]
||All our staff have signed Confidentiality Agreements.
||All digital/Word files will be removed from our computers fourteen days after completion.